In order for you to run a successful business, it is important for you to observe good business ethics. Failure to do this could cause your business to stop growing, or to go under. Business ethics could be the determining factor as to whether your clients are going to come back or not. Bad business ethics tend to repel clients, or even investors. In this article, we are going to take a look at the importance and advantages of good business ethics.
Businesses that observe good business ethics usually build long lasting relationships with their clients, and this is because they put the client satisfaction before their profits. That is one of the best practices for the long run of the business.
Companies with good ethical policies are bound to earn the following points:
- Marketing advantages over their competitors.
- The employee performance improves, since their morale is high and they are eager to make the company succeed.
- Reputation management comes into play, whereby good reputations are earned through good behavior, while bad comes come from bad behaviors.
- Legal and financial incentives usually find themselves being allocated to companies with high ethical standards and education of employees on ethical polices.
People have different views about what ethical is, and that is the reason why companies need to set out standards. The employees should be carefully trained on the ethics that the company expects of them so that they have a unified and morally sound approach to business practice.
Genesys Purecloud Integration
Good business ethics should not just begin in the office, but on the phone even before the customer comes over. It is the work of the call center to pick the business calls, and they need to be trained adequately on the best practices regarding the business. There are times when the people at the call centers can lose focus, and that is where Genesys Purecloud Integration chip in, offering gamification and employee engagement solutions. They aim to improve workforce engagement. With Genesys gamification, you can activate gamification and employee engagement on your PureCloud. Nguvu teamed up with Genesys to revolutionize contact centers by creating a better every day work experience for agents. They offer easy integration with Purecloud as below:
- Pair nGAGEMENT with Genesys PureCloud
- Determine hierarchy and KPI’S
- Set up objectives & performance points parameters
- Game On!
nGAGEMENT syncs in real-time from PureCloud the presence and ACD state changes of the agent, as well as performance metrics such as AHT, after call work, number of calls, etc. Thanks to the flexibility of nGAGEMENT, a customer can combine various data sources coming from the PureCloud system with external data such as .csv or excel files. They create a better work experience for call agents through their gaming platform.
Good business ethics could determine whether your business will one day be in the Fortune 500 or not. You have to adhere to the best business practices, and while at it, train your employees on what you want for your company. You could use the services of Genesys Purecloud Integration to improve the performance of your call center agents.